We have added the following text to the FAQ section of the site.
I get an error while adding a new message. What is wrong with my message?
There are 2 possibilities which might lead you to getting an error while entering a message:
1. The first and most common reason is that your message contains more than 5000 characters. There is a limitation on the number of characters, because we had to make a decsion between offering more functionality - like the use of colours within your message - and having less space for the actual message. We went for extra functionality.
When calculating the size of your message, please remember that the database also counts "blank spaces" while calculating characters.
2. You have copy and pasted message from other software which has hidden characters. We suggest you to copy the message from Notepad.
How can i calculate the number of characters in my message?
Presently, we do not have an Online Calculator to help with calculating your message size, within Easy Responders, but it will soon be available for users, in a forthcoming release.
However there are many websites which provide Online Character Calculators and the following link offers a good relaible character calculator which you can use whilst our own version is being built. Please use the link below.
http://www.nebensatz.com/zeichenkalkulator_en.html
You can see a fuller version of this FAQ andwer by going to:
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